NINJA Frequently Asked Questions (FAQ’s)
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1. How long do orders take to be delivered?
For standard items, we have excellent stocks and orders placed before 2 pm will be dispatched for next working day delivery within mainland UK.
Custom orders depend on the specific products and customer requirements, lead time is usually 3-4 weeks for these.
Custom orders depend on the specific products and customer requirements, lead time is usually 3-4 weeks for these.
2. Can I specify a different delivery date?
We can delay delivery of orders by up to two months – enter your preferred delivery date in the ‘special instructions’ box in your shopping cart and our sales team will confirm with you.
3. If I pay for installation, how long do I have to wait?
We usually quote up to 10 working days for installation, email any specific requirements through to sales@ninjadesk.com and our installs team will do our best to accommodate these.
Installations are dynamic and depend on workload, we’re unable to quote dates prior to order.
Installations are dynamic and depend on workload, we’re unable to quote dates prior to order.
4. What are your charges for delivery to other countries?
All our shipping charges can be seen at https://ninjadesk.com/pages/shipping-policy and will auto-populate when the delivery country / postcode is entered in checkout.
These charges are subsidized and normally below our costs.
These charges are subsidized and normally below our costs.
5. Do you have any special offers/ how can I claim them?
Yes, we have special offers to help tempt you to own a NINJA gaming desk, details of how to claim these can be found at https://ninjadesk.com/collections/monthly-offers
6. Can I spread payment over several months?
Yes, we’ve teamed up with Klarna who offer spreading payments over three months at no extra cost to you, just select the Klarna option at checkout.
Their quick credit assessment doesn’t leave a credit footprint on you, it’s a quick and simple, no-interest means of spreading the capital payment.
Their quick credit assessment doesn’t leave a credit footprint on you, it’s a quick and simple, no-interest means of spreading the capital payment.
7. Does NINJA Desk have a showroom?
We don’t have a showroom, however free samples of the desktop finishes can be ordered at https://ninjadesk.com/ products/free-standing-desk-desktop-samples
8. Where can I find the sizes of the gaming desks?
The dimensions of each desk can be found to the right of the product picture on the desk product pages, at the top of the box titled ‘Choose your essentials’.
9. How stable are the desks at height?
All our gaming desks are the most stable height adjustable standing gaming desks available in the market today, with the Conqueror being the most stable of all gaming desks, and whilst they can be made to move a fraction at full height if you push to wobble it, this is not noticeable during normal use.
We manufacture the desktops in the UK using our own CNC machines and are able to pre-drill starter-holes (Club and Competition) and fix metal screw inserts (all other gaming desks) in the fixing pattern of the frame. We have multiple secure frame to gaming desktop fixings, giving a rock-solid bond between the frame and desktop, helping to minimize any tendency to wobble.
We recommend the use of a sturdy monitor arm to help eliminate any unnecessary wobble at your monitor.
Some more reasons why our desks are the best for gaming without wobble is:
a) The quality and heavy gauge of the steel we use is world class and high tensile.
b) Our tolerances between moving components is minimal.
c) Our leg separators / plastic inserts are precisely machined for each leg set giving finer tolerances.
d) The frames are designed to prevent wobble, not designed to a price point.
e) We use beefier fixings to assemble the frame giving higher torque tolerances.
It’s worth bearing in mind that cheaper imported standing desks often have massive stability problems due to poor design and cheap materials.
We manufacture the desktops in the UK using our own CNC machines and are able to pre-drill starter-holes (Club and Competition) and fix metal screw inserts (all other gaming desks) in the fixing pattern of the frame. We have multiple secure frame to gaming desktop fixings, giving a rock-solid bond between the frame and desktop, helping to minimize any tendency to wobble.
We recommend the use of a sturdy monitor arm to help eliminate any unnecessary wobble at your monitor.
Some more reasons why our desks are the best for gaming without wobble is:
a) The quality and heavy gauge of the steel we use is world class and high tensile.
b) Our tolerances between moving components is minimal.
c) Our leg separators / plastic inserts are precisely machined for each leg set giving finer tolerances.
d) The frames are designed to prevent wobble, not designed to a price point.
e) We use beefier fixings to assemble the frame giving higher torque tolerances.
It’s worth bearing in mind that cheaper imported standing desks often have massive stability problems due to poor design and cheap materials.
10. Cable ports – size and location?
We cut the cable ports to your specifications; you can view the all the cable port details at https://ninjadesk.com/products/cable-ports-1
11. What are the gaming desktops made of?
The gaming desktops are 25 mm thick commercial grade melamine faced chipboard (MFC), manufactured in UK from FSC sustainable sourced wood and have a scratch-resistant anti-microbial melamine covering with various finish options: https://ninjadesk.com/ products/free-standing-desk-desktop-samples.
We manufacture the desktops in the UK using our own CNC machines, and are able to pre-drill starter-holes (Club and Competition) and fix metal screw inserts (all other gaming desks) in the fixing pattern of the frame to make assembly easy and give a rock-solid fixing between the frame and desktop, helping to minimize any tendency to wobble.
We manufacture the desktops in the UK using our own CNC machines, and are able to pre-drill starter-holes (Club and Competition) and fix metal screw inserts (all other gaming desks) in the fixing pattern of the frame to make assembly easy and give a rock-solid fixing between the frame and desktop, helping to minimize any tendency to wobble.
12. Can you make custom sized desks?
Yes, the huge advantage of manufacturing in the UK means that we have the flexibility to make almost any size desktop to fit our frames, call us on 0330 133 4430 to discuss or ping an email through to us at sales@ninjadesk.com with dimensions of what you want and we’ll help to make it happen for you.
13. What tools do I need to build my desk?
We provide all Allen keys needed for all the frame bolts, and you will also need an electric screwdriver for some of the desks for the control switch and the frame to desktop screws.
14. Help – my gaming desk will not raise up, what do I do?
It means the desk safety cut-out has operated for some reason and just needs a reset. First ensure nothing is under the gaming desk that would prevent the desk reaching the lowest possible point and press the “down” button until this is reached. Then press the down button again for at least 10 seconds, until you hear an audible “click”. The reset is now complete, and the desk will function normally.